Privacy Policy

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Last Updated On 02-Jul-2024

Effective Date 02-Jul-2024

This Privacy Policy describes the policies of Night Skies Tenerife, Avenida del Atlàntico, Canarias 38639, Spain, email: Kieran@nightskiestenerife.com, phone: 34 676 679 447 on the collection, use and disclosure of your information that we collect when you use our website ( nightskiestenerife.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

Name
Email
Mobile
Payment Info

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Creating user account
Enforce T&C
Processing payment
Administration info
Targeted advertising
Manage customer order
Site protection
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at Kieran@nightskiestenerife.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at Kieran@nightskiestenerife.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Night Skies Tenerife, Avenida del Atlàntico, Canarias 38639, ES, email: Kieran@nightskiestenerife.com. We will address your concerns in accordance with applicable law.

Cancellation and Curtailment Policy

We are blessed in Tenerife with wonderful and clear weather on most days, the Teide Observatory registers over 300 clear or partially clear nights every year!. However, on the rare occasion where this is not the case, we have the following policies:

Cancellation Policy

If the live webcam on Teide shows, or the weather forecast predicts severely adverse conditions and there is an extremely low probability that the tour can be completed, then we will cancel the tour giving the most notice possible. We will make every effort to reschedule you on another tour, however where this is not possible we will arrange a 100% refund to you.

Curtailment Policy

If the live webcam on Teide shows, or the weather forecast predicts conditions such that we believe that there is a reasonable probability that the tour can be completed, then we will proceed with the tour in good faith and make every effort possible to ensure that we can complete the tour and deliver a satisfactory sunset and stargazing experience for you. However, at our discretion, if we believe that the weather conditions have deteriorated to an extent that we are unable to provide a satisfactory sunset and/or stargazing experience due to poor visibility; we will curtail the tour at either the commencement of the sunset or the commencement of the stargazing.

We will make every effort to reschedule you on another day free of charge, however where this is not possible we will arrange a refund of Two Thirds (66.67%) of your ticket price if the tour is curtailed prior to the sunset and 50% of your ticket price if the tour is curtailed at the stargazing and furthermore we will issue you with a voucher for a One Half (50%) discount if you book another tour on our website within the next 12 months.

We appreciate that the above terms ‘extremely low probability’, ‘reasonable probability’ and ‘satisfactory experience’ are all subject to interpretation, but this decision is at our discretion and is our decision alone. We will always aim to be fair and transparent when making these decisions.