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Cancellation and Curtailment Policy
We are blessed in Tenerife with wonderful and clear weather on most days, the Teide Observatory registers over 300 clear or partially clear nights every year!. However, on the rare occasion where this is not the case, we have the following policies:
Cancellation Policy
If the live webcam on Teide shows, or the weather forecast predicts severely adverse conditions and there is an extremely low probability that the tour can be completed, then we will cancel the tour giving the most notice possible. We will make every effort to reschedule you on another tour, however where this is not possible we will arrange a 100% refund to you.
Curtailment Policy
If the live webcam on Teide shows, or the weather forecast predicts conditions such that we believe that there is a reasonable probability that the tour can be completed, then we will proceed with the tour in good faith and make every effort possible to ensure that we can complete the tour and deliver a satisfactory sunset and stargazing experience for you. However, at our discretion, if we believe that the weather conditions have deteriorated to an extent that we are unable to provide a satisfactory sunset and/or stargazing experience due to poor visibility; we will curtail the tour at either the commencement of the sunset or the commencement of the stargazing.
We will make every effort to reschedule you on another day free of charge, however where this is not possible we will arrange a refund of Two Thirds (66.67%) of your ticket price if the tour is curtailed prior to the sunset and 50% of your ticket price if the tour is curtailed at the stargazing and furthermore we will issue you with a voucher for a One Half (50%) discount if you book another tour on our website within the next 12 months.
We appreciate that the above terms ‘extremely low probability’, ‘reasonable probability’ and ‘satisfactory experience’ are all subject to interpretation, but this decision is at our discretion and is our decision alone. We will always aim to be fair and transparent when making these decisions.
