Cookie Policy

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We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Data Protection Officer

If you have any queries or concerns you may email our Data Protection Officer at Night Skies Tenerife, Avenida del Atlàntico, Canarias 38639, ES, email: Kieran@nightskiestenerife.com. We will address your concerns in accordance with applicable law.

Cancellation and Curtailment Policy

We are blessed in Tenerife with wonderful and clear weather on most days, the Teide Observatory registers over 300 clear or partially clear nights every year!. However, on the rare occasion where this is not the case, we have the following policies:

Cancellation Policy

If the live webcam on Teide shows, or the weather forecast predicts severely adverse conditions and there is an extremely low probability that the tour can be completed, then we will cancel the tour giving the most notice possible. We will make every effort to reschedule you on another tour, however where this is not possible we will arrange a 100% refund to you.

Curtailment Policy

If the live webcam on Teide shows, or the weather forecast predicts conditions such that we believe that there is a reasonable probability that the tour can be completed, then we will proceed with the tour in good faith and make every effort possible to ensure that we can complete the tour and deliver a satisfactory sunset and stargazing experience for you. However, at our discretion, if we believe that the weather conditions have deteriorated to an extent that we are unable to provide a satisfactory sunset and/or stargazing experience due to poor visibility; we will curtail the tour at either the commencement of the sunset or the commencement of the stargazing.

We will make every effort to reschedule you on another day free of charge, however where this is not possible we will arrange a refund of Two Thirds (66.67%) of your ticket price if the tour is curtailed prior to the sunset and 50% of your ticket price if the tour is curtailed at the stargazing and furthermore we will issue you with a voucher for a One Half (50%) discount if you book another tour on our website within the next 12 months.

We appreciate that the above terms ‘extremely low probability’, ‘reasonable probability’ and ‘satisfactory experience’ are all subject to interpretation, but this decision is at our discretion and is our decision alone. We will always aim to be fair and transparent when making these decisions.